Below are a few of the common questions we receive. Please don’t hesitate to contact us if you have others.
What is the process involved for creating my new website?
Once you’ve accepted our proposal and have made your initial deposit, you’ll receive your Welcome Packet with details about the next steps. From there, we will set up a website planning call with you to discuss all of the details of your site. It’s really comprehensive, so be sure to come prepared with your homework!
Here is an overview of the entire process from planning to launch:
How will we communicate during projects?
We are available via email and phone, but for project management we use a project management tool to keep things organized. This tool will send notifications, due dates, and allows you to see how the project is moving forward.
HOW LONG DOES IT TAKE TO FINISH A WEBSITE/BLOG DESIGN/VIDEO etc?
This varies based on a couple of factors: 1) the scope of the project and 2) how quickly we receive feedback and information that we request throughout the project (communication is important!). Please let us know the deadline for your project and we will work to accommodate you, or let you know what is possible within that time frame.
Will you charge me if I ask you questions via phone or email?
If we are working on a project together, that is built into the project pricing.
If we are not currently working on a project together, I’m still happy to answer your questions, but if it is something that takes me away from my current clients, eg. something that I need to research, then my hourly rate will apply.
How do I make my payments?
All major credit cards, debit cards, and e-checks are accepted through PayPal. You do not need a PayPal account to make a payment. We also accept checks through the mail. Please note that all checks will need to clear, prior to starting or handing over a project.